How to Appeal an Unfair Towing of Your Vehicle in Palma: Downloadable Template
If you have arrived at your parking spot in Palma de Mallorca only to find your vehicle missing, you are likely dealing with the Servicio de Grúa Municipal. If you believe your car was towed illegally—for example, if there was no prior signage for road works or if you were parked correctly—you have the right to file an official appeal (recurso de reposición) to claim a refund of the towing fees and the cancellation of the associated fine.
Instructions on how and where to submit your appeal in Palma
To file your appeal in Palma, you must act within the legal timeframe (usually 20 calendar days from the notification of the fine). You can submit your documentation through the following channels:
- Online: Via the Ajuntament de Palma Electronic Office using your Digital Certificate or Cl@ve PIN. This is the fastest method.
- In-Person: At any of the OAC (Oficinas de Atención a la Ciudadanía) offices in Palma. You must request an appointment (cita previa) beforehand.
- By Mail: Through a post office (Correos) via "correo administrativo," ensuring the envelope is stamped and dated by the postal clerk before sealing.
A LA ATENCIÓN DEL AYUNTAMIENTO DE PALMA – SERVICIO DE MOVILIDAD
D./Dña. [Nombre y Apellidos], con DNI/NIE [Número] y domicilio a efectos de notificaciones en [Dirección completa], ante esta administración comparezco y, como mejor proceda, DIGO:
Que mediante el presente escrito interpongo RECURSO DE REPOSICIÓN contra la retirada de mi vehículo con matrícula [Matrícula del coche] efectuada por la grúa municipal el día [Fecha] en la calle [Nombre de la calle donde estaba el coche].
MOTIVOS DE LA IMPUGNACIÓN:
Primero: Que el vehículo se encontraba correctamente estacionado, sin infringir ninguna normativa de tráfico ni señalización vigente en el momento de la retirada.
Segundo: [Explicar aquí brevemente el motivo específico: ej. falta de señalización de vado, ausencia de señales temporales de prohibición, etc.].
Por lo expuesto, SOLICITO:
Que se tenga por presentado este escrito, se admita a trámite y, tras los trámites oportunos, se proceda a la estimación del recurso, dejando sin efecto la sanción y procediendo al reembolso de las tasas de grúa abonadas indebidamente.
En Palma, a [Día] de [Mes] de [Año].
Fdo.: [Nombre y Apellidos]
Additional documentation required
To strengthen your appeal, you must attach the following documents:
- A copy of your DNI, NIE, or Passport.
- Proof of payment of the towing fee (the receipt given to you at the municipal pound).
- Photographic evidence: This is critical. Include clear photos of the vehicle's position, the lack of signs, or the condition of the street at the time.
- Any witness statements or additional evidence that supports your claim that the parking was legitimate.
Expert Tip: Always pay the towing fee to retrieve your car first. Even if you plan to appeal, you must pay the "rescue" fee to get your vehicle back. Paying does not mean you accept the fine; you are simply fulfilling the requirement to recover your property. Once you file the appeal, if the administration rules in your favor, they are legally obligated to refund the towing charges to your bank account.